On page48, the book begins to outline Chester Barnard's perspective on effectiveness and efficiency. When Bernard discusses the extremes of quadrant 1 (low effectiveness & efficiency) and quadrant 4 (high effectiveness & efficiency), the first thing that came to mind was our department meetings vs. client meetings.
Our department meetings definitely fall into the low effectiveness and efficiency. Meant to get everyone on the same page, team members begrudgingly show up at 9am Monday morning to discuss how their projects are going. A large majority of the information regurgitated is redundant since it mimics our project tracking software. Anyone that needs to know about a project is already in the loop. Likewise, politics tend to show up as team members begin arguing about completely asinine an inconsequential details. Most participants sit on their laptops ignoring what's going on... sometimes typing up a bus244 blog. We waste 1-1.5 hours of our workday, leave annoyed, then repeat the process the next week.
In client meetings, there is a completely different approach. Meetings are conducted very cleanly and information is outlined in a detailed format. Both parties are interested in the relevant subject matter, so every minute is used judiciously. Because each party has much to benefit and much to lose from the deal, the end result is often highly efficient and effective.
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1 comment:
Your blog post reminded of some light bulbs I bought recently. I am all for being environmentally friendly and sustainable so I have been switching to energy efficient light bulbs that claim to last up to 7 years. Well, I screwed in the light bulb, flipped the switch, and I heard a “poof” sound before the room went pitch black. The bulb had burned out! I was in disbelief and thought maybe there was a problem with the lamp (I bough the new lamp while picking up new light bulbs). Well naturally I went to the store and exchanged for a new lamp because obviously the lamp was faulty and not the energy efficient light bulbs. Will the same episode repeated itself later that evening. This was my hard learned lesson that efficient is not always effective and vice versa,
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