Chapter 3 discusses a section on flow of information and the difficulty in determining the right amount of information that's useful to an employee.
Through my blogs, I've expressed a general distaste for large corporations, superfluous information passed around, and useless meetings. Information control is a great way of saving wasted time, effort, and money; however, it is much easier said than done. No matter who conducts an analysis, different people will have different perspectives on what information is valuable and pertinent. As such, it seems that we are doomed to swim in a vast sea of CC's, bulletins, and FYI's. :(
The book mentions the development of [i]knowledge management[/i], but for the reasons listed above, I fail to see how any person or group of people may adequately determine what is "quality information". At least it'd be a step in the right direction...
Any thoughts on the matter?
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3 comments:
I agree that there is a lot of unnecessary information passed around, probably too much. The problem with too much information is that it decreases efficiency due to wasted time, and this goes against the purpose of organizational structure – to increase efficiency.
A lot of times when looking through my Emails, it is hard to determine what is important, and what is not. There is obviously highly valuable information, and less valuable information. Sifting through the varying degrees of importance becomes an essential task for many employees today. I wish that all information had a level of importance attached to it (1-10, 10 being highest). Anything less than a 5 should not be mentioned.
Your post made me think about the paperless society that was supposed to be ushered in by computers. Instead of eliminating paper, paper use has increased by 1/3 in the last 20 years, according to one article I read. Data has been swept under the same umbrella as information, and has increased in value along with it. The organization where I work rewards the outpouring of such "information" by monitoring whether employees have read their email. Resistance takes many forms, from employees who open their email only to delete it, a few seconds later, to one coworker who takes pride in the fact that he has 564 unread emails in his account. I am not sure what to solution is on a corporate level, but on a personal level I have taken steps to limit the time I spend on line.
Too much Information
I too recall that article on the increase of paper use in this new E-Environment. It’s ironic that the ideas of creating less paper use has turned out to be a contributor to the drive for producing more recycled paper.
I once read that the function of new ideas and new schemes usually runs a cycle of: novelty and use; evaluation and pull back; and acceptance by a large audience for continued use in the new process. The use of PC’s, specifically the use of emails and web sites, has created a revolution of new frontiers and new opportunities. Many companies have had to ask themselves, if I have a presence on the web, do I still only handle the commerce in my brick and mortar location? Well, the answer to that question has obviously been answered as more and more people begin to accept the use of the web to deal in business (buying and selling).
Education has also begun to accept the value of e-learning concepts and our universities have seen the value of creating virtual classrooms to offer students more options. We may still be in the evaluation and pull-back phase of the new e-learning idea, but the concept of virtual classrooms is not going away.
Maybe what will happen next is that our email will be filtered (by us) to just accept the news and information that we want to discuss. In order to get us to look at something outside of our filter, the emailer might have to do something “outside of the box”, maybe give us a call.
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