Sunday, October 19, 2008

9.2 - Managing Conflict

P. 290 has a chart showing relationships between cooperativeness and assertiveness. When there is low cooperativeness and high assertiveness, competition is the prevalent style.

I had a project lead once that was deep into the competitive corner of the style chart. It was his way or the highway... while not competitive, he did exhibit dominance in the form of power trips. As the project was very time critical, he acted as a dictator. There are times when having a "take charge" kind of leader is helpful and the most efficient. Unfortunately, his leadership was dominant to a fault. Most notable of his shortcomings was the inability to take feedback from team members. This turned out to be a considerable defect. Our team was assembled from site representatives for a rollout plan... and there were certain locations in which the plan would not work due to hardware limitations. Instead of taking feedback, our project lead said that those sites would just have to figure it out. As a result, the project ended in failure.

There's an old saying "when you point a finger at someone, there are four fingers pointing back at you." Upon failure, our project lead pointed fingers at those problematic sites, saying that they did not handle their part of the equation. Several team members quickly responded with documentation of the many times the issues have been brought up...


In a situation like this, it is hard to ascertain how to address this conflict. The immediate response would be to talk to a superior. This was attempted by a team member, but the upper level manager said "I'm not familiar with the project, so I have to trust my people to do the right job." Perhaps going even a level higher was warranted, but with much internal turmoil, making enemies was a risky proposition...

1 comment:

Ibirapuera said...

I also have an experience to share in this regarding. I had a project partner for another class I am currently taking. The beginning of our relationship was smooth because both had the same room to participate and share ideas. We supposed to turn in a journal analysis, and also do a presentation about it to the class.

Our issues began when it was time to do the presentation. Based on what other teams presented, I knew we would not have a long time to do ours. So I suggested making something brief – like other teams were doing. My partner did not agree, and while I spoke 5% of the time, she used the remaining 95% of the time.

I knew we would be in trouble since we were rehearsing for the presentation. I tried to talk to her many times, but she argued that a longer presentation would be more effective. I decided not to disclosure to the instructor what was going on. Bottom line: the instructor and the students were visibly disturbed by such a long presentation. And at the end our grade was not what we were envisioning.

Although we somehow got along at the beginning of this project, I am not sure if I want to join this person for future projects. It really bothered me the fact that we could have done a better job on our presentation, and the only reason this did not happen is because this person is so stubborn and does not know how to listen to other people’s opinions and concerns.