The spread of information throughout organizations has increased dramatically over the last decade. One particular tool of interest to me is the Instant Messenger. While some refuse to use it, IM's have been invaluable to me. The greatest business attributes to me are responsiveness and speed. There are many people that I simply would not talk to on a regular basis without IMs. Through frequent conversations, even in busy times, I've forged deeper understanding and solid business relationships. We've established a mini-network of people we can talk to across the organization on a moment's notice. This brings me to the 2nd point - speed. It's nice to know at any given point in time, just by scrolling through your contacts list, that you can get someone to answer an important question or direct you to someone that can. Short of working in a conference room with 50 other employees... I've found that kind of responsiveness impressive.
While many companies are trying to capture the power and speed of IM'ing, there is admittedly a fair amount of abuse. I admit, I am a part of that abuse. :D Regardless, I feel the current and potential benefits for IMing are great!
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3 comments:
I agree with you IM has a lot of potential and is very useful. It provides an instant and easy way to communicate. But IM also creates a clear distraction. If someone sends an email about something I do not get distracted on what i am working but IM pops up or you see that there is a message from someone and that sometimes is a distraction when we are working on something that needs a lot of concentration.
One other thing that faced with IM is sometimes its not reliable, sometimes messages we send get lost and do not reach the receiver and this causes misunderstandings. That happened to me a more than once and now I keep that in my mind when using IM.
Instant messaging is amazing! It's almost like an online hangout spot where you know there will always be someone there you can chat with. I often divide up my buddy list and include a section for classmates that I can contact for when I need help with homework. It's like having my own homework help line! Then there are the friends that you don’t get to see on a regular basis very much but don’t usually talk to on the phone either so IM is great for catching up with them without all the awkward silences in between while trying to come up with new conversation topics.
When I was thirteen and the internet was fairly new, I used to instant message every day. I've since lost interest in it as the conversations grew stale. I felt that it was too distant and not fulfilling. I can understand that it might be a more useful tool in the workplace, where short telegraphic messages are faster than a phone call, but in my personal life I found that it was only useful to a point but it didn't develop strong interpersonal relationships.
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